Help us shape the future of caring Home Care is a field with endless opportunities for improvement. Join our Operations team to help lead the change. [View current openings](https://www.honorcare.com/honor-careers/operations-professional-jobs/#joblist "View current openings") ## We are the bridge builders Our team leverages the power of Honor’s technology to bring the very best care to older adults and the very best job experience to our Care Professionals. Every day we bring our flexibility, creativity, and compassion to help solve one of the greatest challenges of our time. Improving the aging experience Support for our Clients By constantly improving our processes, training, development and tools, we help create the best care experience for the Clients we serve. Support for our Clients By constantly improving our processes, training, development and tools, we help create the best care experience for the Clients we serve. Support for our Care Pros Care Pros are the heart and soul of our business. The better we care for our Care Pros, the better they can care for the Clients we serve. Support for our Care Pros Care Pros are the heart and soul of our business. The better we care for our Care Pros, the better they can care for the Clients we serve. Support for our company Honor leadership relies on our analysis, insights, recommendations, and tools to make the business decisions that will expand the world’s capacity to care. Support for our company Honor leadership relies on our analysis, insights, recommendations, and tools to make the business decisions that will expand the world’s capacity to care. ## We get out of it as much as we put into it ### “Every team member is very much aware of the profound impact of our day-to-day interactions with clients, family members, or Care Pros.” **– Mareike, Regional Director** ### “There’s a ton of opportunity to grow professionally here, just as fast as Honor is growing as a company.” **– Hilary, Client Manager** ### “I get to come to work and be myself. I know that I’m celebrated for who I am and that my creativity and out of the box thinking are valued here.” **– Jules, Strategic Operations Care Quality Manager** At this time, there are no job openings. Oops, something went wrong! Try refreshing this page again. If this problem persists, please contact us. Loading... [Corporate / HQ](https://www.honorcare.com/honor-careers/operations-professional-jobs/#dept-4012506002) [Sales & Business Development](https://www.honorcare.com/honor-careers/operations-professional-jobs/#dept-4013771002) [Legal](https://www.honorcare.com/honor-careers/operations-professional-jobs/#dept-4026294002) [Home Instead](https://www.honorcare.com/honor-careers/operations-professional-jobs/#dept-4066695002) [Franchise Standards](https://www.honorcare.com/honor-careers/operations-professional-jobs/#dept-4068520002) [Operations](https://www.honorcare.com/honor-careers/operations-professional-jobs/#dept-4070521002) [Owned & Operated](https://www.honorcare.com/honor-careers/operations-professional-jobs/#dept-4075401002) Corporate / HQSales & Business DevelopmentLegalHome InsteadFranchise StandardsOperationsOwned & Operated Corporate / HQ Counsel, Litigation & Risk Management Remote Position About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: As Counsel, Litigation & Risk Management, you will help lead the company’s response to employment- related and operational disputes, and help proactively manage legal risk across a large, multi-state care network. You will partner closely with both HQ and Care operations teams to address pre-litigation disputes and litigation, provide practical advice on employment and compliance issues, and build scalable processes that reduce risk and support compliant growth. This role is critical to ensuring that Honor navigates an increasingly complex regulatory and litigation landscape while continuing to operate efficiently and compassionately at scale. You will have the opportunity to directly influence business practices, shape risk mitigation strategies, and work at the intersection of legal, operations, and technology. This is a remote role. Occasional time-sensitive matters may require responsiveness outside of standard business hours or travel. About the Team: The Care Platform Legal team provides practical legal support to Honor’s operations, People team, and leadership across a multi-state workforce. In this role, you will work closely with the Vice President, Deputy General Counsel (Care, Litigation & Employment) and a Risk Management & Litigation Specialist. You will also be part of the broader Legal, Standards, and Advocacy team, working collaboratively to support and advise on matters across the company. As Counsel at Honor, you will: Manage and drive strategy for employment-related disputes (including wage & hour, discrimination, and retaliation matters) and improving outcomes through effective case assessment and resolution strategy, and identifying trends and root causes to inform proactive risk mitigation and operational improvements Provide advice on non-employment claims, including service-related incidents, professional liability matters, and other operational risks Draft and respond to attorney demand letters and other pre-litigation correspondence, partnering with internal stakeholders to develop strategy and position the company effectively Partner cross-functionally with People, Operations, and leadership teams to provide practical, risk-balanced legal advice that enables compliant decision-making across the Care network Identify systemic legal risks and develop scalable solutions, using data, technology, and trend analysis to reduce exposure and improve legal and operational practices at scale Help manage outside counsel and litigation spend, ensuring high-quality representation while driving efficiency and accountability Represent the company in administrative proceedings including EEOC, CRD/DFEH, and similar agencies, as necessary, delivering strong, consistent advocacy aligned with company strategy Help the CPL team build and enhance legal processes, playbooks, and training materials, leveraging technology to increase consistency, speed, and clarity in how legal guidance is delivered across the organization Support internal investigations and sensitive employee matters, providing sound judgment and clear guidance in high-stakes or ambiguous situations Leadership Principles You’ll Be Assessed On: Fly high and dive deep - Ability to operate strategically while also digging into details, connecting day-to-day legal work to broader business goals Balance Incremental and Radical Change - Uses sound judgment to make practical improvements today while identifying opportunities for more transformative, long-term solutions in the future Identify Problems - Proactively spots issues, determines root causes where possible, and drives toward clear, effective solutions Think Systemically - Considers the broader impact of decisions across teams and processes, ensuring solutions work at scale and support the business holistically We’re looking for you to bring: J.D. and active bar membership, with 4–6 years of relevant legal experience Strong employment law and litigation experience, including handling disputes and administrative claims (e.g., EEOC or state agencies) Deep knowledge of California wage & hour law and familiarity with multi-state employment compliance Experience drafting employment documents, or contributing to motions, pleadings, and litigation strategy Excellent written and verbal communication skills, with the ability to translate complex legal concepts into practical business guidance Intellectual curiosity; digs into issues, asks thoughtful questions, and challenges assumptions rather than taking things at face value Practical, solutions-oriented mindset; partners with the business in a helpful, pragmatic way rather than taking a purely risk-averse approach Preferred: In-house experience or advising high-growth, multi-state employers Experience with related areas such as workers’ compensation, insurance claims, professional liability, or commercial disputes Familiarity with healthcare, non-medical home care, or franchise models Interest in technology, data, and AI-driven legal solutions The annual base salary range for this role is $171,900 - $191,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8512151002) Sales & Business Development Home Care Consultant Remote Position About the role: As a Care Solutions Consultant, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, May 4th. Training Requirement:Attendance during the initial three-week training period (Monday through Friday, 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation. As a Care Solutions Consultant at Honor your will, Manage a steady flow of inbound and outbound calls with potential clients and their families. Listen deeply to client needs and match them to the right care solutions. Clearly communicate our services, ask for commitment, and schedule follow-up consultations. Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards. Use CRM tools such as Salesforce or others to track activity and follow up consistently. We're looking for you to bring: You bring 3+ years of phone-based sales or customer service experience (inbound and outbound). Bachelor’s degree or equivalent professional experience required. Experience in a high-volume call center environment. You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. You’re an empathetic communicator who can balance compassion with confident sales execution. You have experience working remotely, managing your time effectively, and staying connected to a virtual team. Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $19.90 – $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment. Individuals must be employed on the pay date upon which bonuses are paid in order to receive payout. The bonus opportunity is not guaranteed and is subject to the achievement of both individual and corporate performance goals. The bonus program itself will be evaluated periodically by the company and, in the company's sole discretion, may be discontinued with appropriate notice. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. #LI-RemoteOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.90—$22.10 USD [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8453664002) Sales Representative Remote Position About the role: As a Sales Representative you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, May 4th Training Requirement:Attendance during the initial three-week training period (Monday through Friday, 9:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation. As a Care Solutions Consultant at Honor your will, Manage a steady flow of inbound and outbound calls with potential clients and their families. Listen deeply to client needs and match them to the right care solutions. Clearly communicate our services, ask for commitment, and schedule follow-up consultations. Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards. Use CRM tools such as Salesforce or others to track activity and follow up consistently. We're looking for you to bring: You bring 3+ years of phone-based sales or customer service experience (inbound and outbound). Bachelor’s degree or equivalent professional experience required. Experience in a high-volume call center environment. You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. You’re an empathetic communicator who can balance compassion with confident sales execution. You have experience working remotely, managing your time effectively, and staying connected to a virtual team. Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $19.90 – $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment. Individuals must be employed on the pay date upon which bonuses are paid in order to receive payout. The bonus opportunity is not guaranteed and is subject to the achievement of both individual and corporate performance goals. The bonus program itself will be evaluated periodically by the company and, in the company's sole discretion, may be discontinued with appropriate notice. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. #LI-AN1Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.90—$22.10 USD [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8453666002) Care Solutions Consultant Remote Position About the role: As a Care Solutions Consultant you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. Our next onboarding class begins Monday, May 4th. Training Requirement:Attendance during the initial three-week training period (Monday through Friday, 8:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation. As a Care Solutions Consultant at Honor your will, Manage a steady flow of inbound and outbound calls with potential clients and their families. Listen deeply to client needs and match them to the right care solutions. Clearly communicate our services, ask for commitment, and schedule follow-up consultations. Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards. Use CRM tools such as Salesforce or others to track activity and follow up consistently. We're looking for you to bring: You bring 3+ years of phone-based sales or customer service experience (inbound and outbound). Bachelor’s degree or equivalent professional experience required. Experience in a high-volume call center environment. You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. You’re an empathetic communicator who can balance compassion with confident sales execution. You have experience working remotely, managing your time effectively, and staying connected to a virtual team. Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $19.90 – $22.10. In addition to the base salary, this role offers a tiered monthly bonus structure based on achievement of monthly sales targets. Achieving 100% of target will start at a monthly bonus payout of $300, with the ability to overachieve targets and receive additional bonus pay. New hires will ramp into full targets and payout potential over their first two months of employment. Individuals must be employed on the pay date upon which bonuses are paid in order to receive payout. The bonus opportunity is not guaranteed and is subject to the achievement of both individual and corporate performance goals. The bonus program itself will be evaluated periodically by the company and, in the company's sole discretion, may be discontinued with appropriate notice. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8466439002) Senior Care Solutions Specialist Remote Position As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home. You will develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals. You’ll handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction. This is a full-time, hourly, remote position reporting to the Sales Manager. Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation. Evening and weekend availability is required. As a Senior Care Solutions Specialist at Honor your will, Develop, Pilot and Refine New Product Offerings:Partner with marketing and product teams to develop and test emerging services or products. Deliver early-stage pitches, record client feedback, and identify what resonates. Help shape future positioning and materials based on real client insights. Coach and mentor the team on findings and new strategies. Develop, implement and refine sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building. Iterate on consultative sales approaches: Conduct deeper conversations to uncover underlying needs and decision drivers. Tailor recommendations that meet both client objectives and company priorities. Derive insights on what is resonating with customers and update sales playbooks based on these learnings. Roll out new strategies to the team. Collaborate cross-functionally: Work closely with internal stakeholders — operations, care coordination, and marketing — to ensure consistent follow-through on new client commitments and pilot initiatives. Drive Continuous Improvement:Identify process gaps or emerging trends. Propose messaging and strategy adjustments that improve product positioning, scripting, or client experience. Synthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments Provide support to peers when new products or approaches may roll out to the broader team. Translate personal learnings and experience into guidance or coaching for other members of the team Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards. We're looking for you to bring: Bachelor’s degree preferred 5+ years of phone-based sales or customer service experience (inbound and outbound). Experience developing sales strategies You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives. You’re an empathetic communicator who can balance compassion with confident sales execution. You have experience working remotely, managing your time effectively, and staying connected to a virtual team. Experience in home care, healthcare, or senior services is a strong plus. The hourly hiring range for this role is $24.20 – $28.85. In addition to the base salary, this role offers a variable bonus of $10,000 - $15,000. #LI-AN1 [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8505124002) Legal Counsel, Litigation & Risk Management Remote Position [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8512151002) Home Instead Senior Franchise Business Consultant Remote Position [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8495746002) Network Innovation Lead Remote Position About Us Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role The Network Innovation Office (NIO) exists to identify, validate, and scale new capabilities across the Home Instead franchise network. We serve as the proving ground and catalyst for growth initiatives - vetting what comes in, managing how it gets tested, and determining what earns the right to scale. Our work spans pilot design and management, strategic partnerships, vendor approvals, change management, and cross-functional coordination to maximize network adoption and successful utilization of vetted internal products. As a Network Innovation Lead, you will be the operational backbone of this pipeline. You will project-manage pilots end-to-end, build the analytical frameworks that determine whether a pilot succeeds or fails, and own the transition of validated pilots into scaled programs. You will work closely with cross-functional teams, franchise owners, vendors, corporate partners, and senior leadership to ensure that what we test is rigorous, what we learn is documented, and what initiatives that lead to growth get deployed. This role is ideal for someone who thrives in ambiguity, builds structure where none exists, is energized by turning data into decisions, and has experience executing successfully designed pilot initiatives. You should be comfortable operating at both the strategic level (framing a pilot thesis, presenting results to senior leadership) and the tactical level (building a tracker, QA-ing vendor data, writing a process doc). This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location. Occasional travel is required for key quarterly, semi-annual, and annual events including regional meetings and franchise owner conferences. About the Team The Network Innovation Office sits within the broader franchise management organization and serves as the testing ground for new growth strategies, partnerships, and operational improvements before they reach the wider network. The team partners closely with Marketing, Sales, Franchise Business Consultants, Legal, Engineering, and external vendors. Our mandate is to move fast, drive tangible results, and protect the network from unvalidated change while accelerating the adoption of what works. As a Network Innovation Lead, You Will Own pilot execution end-to-end: Manage the full lifecycle of innovation pilots from design and scoping to franchisee recruitment through launch, monitoring, evaluation, and close-out. Build and maintain project plans, RACI matrices, risk logs, and stakeholder communication cadences. Build and apply analytical frameworks: Define success metrics and KPIs for each pilot. Collect, clean, and analyze quantitative and qualitative data to determine whether pilots meet thresholds for scale. Produce clear, decision-ready readouts for leadership. Drive the pilot-to-scale transition: For pilots that demonstrate success, develop rollout plans including phasing, change management requirements, training needs, vendor contract considerations, and network communication strategies. Manage the innovation intake and evaluation process: Operate the NIO’s tiered intake framework, scoring incoming ideas and vendor proposals against strategic criteria and making go/no-go recommendations. Partner with vendors and external stakeholders: Serve as the primary project management point of contact for vendor and other corporate partners during pilots (e.g., strategic partnership pilots). Coordinate deliverables, timelines, data sharing, and issue resolution. Collaborate cross-functionally: Work with Marketing, Sales, Franchise Business Consultants, Legal, Engineering and other HQ teams to align pilot design with broader network priorities and ensure field insights inform enterprise decision-making. Communicate insights and recommendations: Translate complex analyses into clear narratives for diverse audiences—from franchise owners to C-suite. Develop executive summaries, dashboards, and presentations that drive alignment and action. Skills and Experiences We’re Looking For You to Bring Required Bachelors degree Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs) Desirable experience in Management Consulting, Data / Analytics and Information Systems Desirable certifications in Lean / Six Sigma, experience with data-related tools (e.g. Looker, BI platforms), or Project Management (PMP) Exemplify Core Company Leadership Principles Including Mission First: Demonstrate a genuine passion for our mission. Prioritize decisions and activities that move the mission forward. Always Push: Set a high bar for yourself and others, knowing that mediocrity isn’t an option. Set ambitious goals,always strive for better, and commit to delivering top-notch service and outcomes. Get Stuff Done: Make tangible progress, delivering quality and timely results. Find Those Better Than Yourself: Seek out those that are better than you internally, listen to them, actively engage them in meaningful work, and develop alongside. Recognize and collaborate with exceptional talent and support their movement through the organization. Fly High and Dive Deep: Operate at all levels. Know when to stay connected to the details to enable execution and when to stay high level and empower others. [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8502889002) Franchise Standards Representative Remote Position About the Role: As a Franchise Standards Representative at Honor, you help protect the Home Instead brand and support franchise owners by ensuring consistent operational standards across the network. This role partners closely with franchise offices to confirm compliance with minimum standards and the franchise agreement, while also sharing practical best practices that help owners run strong, sustainable businesses. In addition, the role maintains and supports the evolution of standards-related processes and documentation within the Franchise Standards department, and oversees required compliance documentation from the franchise network. The focus is on consistency, clarity, and continuous improvement—balancing accountability with education and collaboration. Typical working hours for this role is Monday through Friday from 8:00 am to 5:00 pm Central. This is a remote working position. Some travel may be required. About the Team: The Franchise Standards team sits at the heart of Honor’s Global Headquarters, supporting and strengthening a network of independently owned and operated Home Instead® franchisees. Our team assists franchise owners in understanding and adherence to our franchise standards as they lead and inspire teams of Key Players and Care Pros who provide personalized care and support ultimately ensuring clients in their community receive safe, high-quality care in their homes for as long as possible. Our team is responsible for setting, interpreting, and upholding the standards that protect the Home Instead brand and enable franchise owners to operate with confidence and consistency. From guiding franchise compliance and operational excellence to providing risk management support, our work helps our network directly impact nearly 100,000 Care Pros who deliver more than 100 million hours of care each year. We work cross-functionally across Honor to balance growth, innovation, and compliance, making us key enablers of the business and trusted partners to the franchise network. The team works to ensure the Home Instead network operates with consistency, integrity, and care—while continuing to grow and innovate. If you join this team, you’ll be part of a collaborative, purpose-driven group that plays a critical role in shaping how Home Instead supports franchise owners to shape a better future for aging. As a Franchise Standards Representative at Honor, you will: Hold franchise owners accountable by assisting in enforcement of minimum operational standard and franchise agreement provisions. Perform operational and financial standards review through remote desktop review and quality assurance visits. Conduct timely follow-up with franchise owners following a review or other inspection. Make recommendations to franchise owners regarding best practice to mitigate risk to their businesses. Emphasize quality, consistency, and uniformity of Home Instead services from one franchise office location to the next. Assist in enforcement of minimum operational standard and franchise agreement provisions. Conduct a timely follow-up with franchise owners following a QA visit, desktop review or other inspection, as set by department head. Emphasize quality, consistency, and uniformity of Home Instead services from one franchise office location to the next. Collaborate closely with applicable HQ departments as it relates to standards situations. Contribute to the evaluation and development of standards and best practices. Open to travel for company events or office visits and/or duties as assigned. Consistently drive enhancements to the review process by applying creative problem-solving, improving efficiencies, and strengthening education to better support the network proactively. Participate actively in the strategic planning process for the Franchise Standards department and the company as a whole. Provide Franchise Standards related training for all stakeholders. We’re looking for you to bring: Bachelor’s degree in a related field required.(Business Management, Communications, Human Resource Management, Finance, etc.) or an Associates degree. 2+ years of business experience or an equivalent combination of education and work experience may be considered. Must be proficient with Microsoft office products. Experience in Google Workspace recommended. Ability to establish working relationships through trust and accountability. Experience influencing and coaching stakeholders with the ability to deliver difficult feedback Demonstrate integrity, sound-judgment and decision making skills. Ability to manage projects end to end and evaluate processes to identify and recommend improvements Maintain confidentiality of any standards matters. Strong organization, proofreading and communication skills. Experience working cross-functionally in a remote or hybrid environment. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$77,400—$86,000 USD [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8382131002) Franchise Standards Franchise Standards Representative Remote Position [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8382131002) Operations Care Pro Relationship Manager Remote Position About the Role: We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager. As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro. This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required. About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible. As a Care Pro Relationship Manager at Honor, you will: Oversee and execute market staffing strategy Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Provide exceptional service to Care Pros Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery Align with Client Manager on daily and weekly market priorities. Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. Share critical feedback and updates from Care Pros that impact Client Manager workflows. Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. Work with the market team to manage real-time questions, issues, or changes relating to clients. Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training. We’re looking for you to bring: 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences Background in operations or healthcare/home care environments preferred Exceptional relationship management, communication, and interpersonal skills Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment Adaptable and resilient, with a proactive, solution-oriented mindset Collaborative team player with experience partnering cross-functionally Key Performance Indicators for this role: Phone answer rate Ticket management Schedule consistency Visit fulfillment Leadership Principles in Action as Care Pro Relationship Manager: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward. The annual base salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. #LI-AN1Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$64,000—$68,000 USD [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8512905002) Hiring Associate Powell, Ohio, United States Our Hiring Associates manage a high-volume hiring pipeline, helping caregiver candidates navigate from application through onboarding completion. This role is critical in building rapport with candidates, providing proactive and reactive support, and ensuring all required documentation is accurate and compliant for state and national regulations. Hiring Associates are accountable for meeting key hiring KPIs, including conversion rates, time-to-hire, and weekly hiring goals, by combining personalized engagement with operational excellence. In addition to direct candidate support, this role provides central operational support by co-managing voicemails, tickets, and emails from candidates needing assistance. The Hiring Associate plays a pivotal role in ensuring priority candidates move efficiently through a tech-enabled, hiring process, leveraging automated workflows to remove barriers and drive hiring outcomes. This is a hybrid position based in Powell, Ohio, with an expectation of working in the office two days per week. Standard working hours are Monday through Friday, 9:00 AM to 5:00 PM CST. Responsibilities: Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion. Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements. Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries. Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes. Qualifications & Competencies High School Diploma or GED 2+ years of experience in a recruiting, hiring, onboarding, or customer support role managing a high volume of candidates or clients Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently Preferred: Experience in home care, caregiving, or regulated industries requiring compliance documentation Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$25.30—$28.80 USD [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8462194002) Healthcare Recruiter Powell, Ohio, United States Our Healthcare Recruiter manage a high-volume hiring pipeline, helping non-medical caregiver candidates navigate from application through onboarding completion. This role is critical in building rapport with candidates, providing proactive and reactive support, and ensuring all required documentation is accurate and compliant for state and national regulations. Hiring Associates are accountable for meeting key hiring KPIs, including conversion rates, time-to-hire, and weekly hiring goals, by combining personalized engagement with operational excellence. In addition to direct candidate support, this role provides central operational support by co-managing voicemails, tickets, and emails from candidates needing assistance. The Hiring Associate plays a pivotal role in ensuring priority candidates move efficiently through a tech-enabled, hiring process, leveraging automated workflows to remove barriers and drive hiring outcomes. This is a hybrid position based in Powell, Ohio, with an expectation of working in the office two days per week. Standard working hours are Monday through Friday, 9:00 AM to 5:00 PM CST. Responsibilities: Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion. Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements. Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries. Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes. Qualifications & Competencies High School Diploma or GED 2+ years of experience in a recruiting, hiring, onboarding, or customer support role managing a high volume of candidates or clients Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently Preferred: Experience in home care, caregiving, or regulated industries requiring compliance documentation Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$25.30—$28.80 USD [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8462196002) Territory Manager Fort Myers, Florida, United States About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network. About the Role: As Territory Manager and Agency Administrator you will own the growth, day-to-day operations, and P&L performance of your territory within Honor’s Owned & Operated business. You will be the operational and cultural leader for your market — accountable for delivering consistent service, developing frontline talent, and driving sustainable revenue and hours growth. This is a hands-on, high-ownership leadership role for a results-driven operator who thrives in fast-paced environments and excels at building, coaching, and motivating teams. Beyond owning your local territory, you will help shape scalable operating playbooks, test market-led initiatives, and share insights with cross-functional partners to influence how Honor and Home Instead deliver care across O&O markets. Your work will make a tangible difference in the lives of older adults and their families—and will help shape the next generation of care delivery across the Home Instead network. The ability to run and scale a market is one of the most valuable capabilities within Honor. Leaders who excel in this role are well-positioned to continue to expand the scope of their role within their territory, broader O&O leadership opportunities, and over time, select opportunities across corporate functions or emerging business initiatives. This role will be a mix of working from home and out in the field in these areas: Punta Gorda; parts of Fort Myers and Lehigh Acres; Bonita Springs; and Naples. Compensation for this role is Base Salary and uncapped commission for an expected OTE of $160,000. As Territory Manager and Agency Administrator at Honor, you will: Business Growth and P&L: Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence. Implement initiatives that contribute to organic YoY growth within the territory. Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively. Operational Excellence: Implement operational playbooks that drive consistency and efficiency within the territory. Execute standardized processes and resource allocation frameworks. Support efforts to standardize reporting and data accuracy within the territory. Market Development Strengthen Honor’s presence in the local market through community engagement and partnerships. Identify and unlock new opportunities for growth within the territory. Translate local market insights into actionable strategies. Team Leadership: Support and contribute to the development of teams aligned with Honor’s mission. Execute goals and expectations set by management within the territory. Support collaboration within the territory. Administrator Leadership: Ensure agency policies and procedures and industry standards and regulations are followed including AHCA audit preparation and management. With support from internal cross functional teams, ensure the completion, maintenance and submission of reports and records as required by the AHCA. Supervise work activities of designated employees, either by delegation or direct supervision. Appear at the licensed office for all AHCA surveys and accurately represent organization's practices, policies, and operations to state auditors (prior experience with audits not required). Key Results: Growth: Deliver X% growth in hours and revenue in the assigned territory. Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory. Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability. We’re looking for you to bring: 7+ years of operational or field leadership experience, including contributing to P&L management and directly leading frontline or quota-carrying teams. Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion. Experience operating in a growth-stage or rapidly evolving environment, where you embrace ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market. Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools. Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders. Experience leading frontline teams through coaching, accountability, and hands-on support—driving high performance through clarity, consistency, and modeling the work As part of the Administrator Leadership component of this role: Must be a licensed physician, physician assistant, or registered nurse licensed to practice in this state or an individual having at least 1 year of supervisory or administrative experience in home health care, hospital, ambulatory surgical center, nursing home or assisted living facility. Transportation: Reliable transportation. Valid and current auto liability insurance. Must agree to and pass, or provide proof of passing a level 2 background check with fingerprinting. Education: The Administrator will have completed two (2) years of full-time study at an accredited college or university. An individual with a high school diploma or general equivalency diploma (GED) may substitute one year full-time employment in a supervisory capacity for each required year of college. Certification or desire to receive certification from qualifying dementia certification programs. Leadership Principles: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ. Find Those Better Than Themselves: Leaders seek out those that are better than themselves, listen to them, actively engage them in meaningful work and develop them. They recognize exceptional talent and willingly move them through the organization. #LI-AN1 [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8476270002) Territory Manager San Mateo, California, United States [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8482088002) Territory Manager Saint Charles, Missouri, United States [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8485945002) Business Development Advisor Omaha, Nebraska, United States About the Role: As a Business Development Advisor for Honor in the Omaha, Nebraska market, you are the single-threaded owner of referral demand generation within your territory. This is an individual contributor (IC) role with full ownership of a defined referral portfolio. You build and grow durable, trust-based partnerships with healthcare and community referral sources that drive consistent, repeat client volume over time. Acting as a consultative partner, you help referrers understand Home Instead’s value proposition, align it to their mission, and simplify the process of referring clients. Success requires the ability to mobilize referral partners, create urgency, and sustain momentum across complex healthcare environments. While primarily accountable for referral demand generation, this role extends beyond traditional referral sales. Supporting in-home consultations, care starts, and occasional after-hours needs is an intentional part of strengthening referral relationships and building credibility with partners and families. Success requires flexibility, sound judgment, and resilience. You’ll be part of a mission-driven team in a high-demand sector, with unlimited earning potential through uncapped commissions in a meritocratic culture that rewards performance. This role requires ~75% travel within the Greater Omaha Metropolitan Area. Compensation includes base salary plus uncapped commission, with an expected OTE of $110,000. Role Responsibilities: Core Referral Ownership & Execution Own and grow a portfolio of referral relationships, including hospitals, skilled nursing facilities, rehab centers, senior living communities and other community partners. Execute all stages of the consultative sales process, including prospecting, cold calls, follow-ups, and developing tailored solutions based on client and referral needs. Actively mobilize referral partners by aligning Home Instead services to their patient/client needs, organizational goals, and care gaps. Create urgency and momentum by identifying referral opportunities, asking directly for referrals and removing friction in the referral process. Maintain disciplined CRM hygiene by tracking activity, outcomes and next steps. Use CRM data to diagnose performance gaps and refine outreach strategy Field-Based, Relationship-Driven Selling Spend ~75% of your time in the community executing purposeful, repeatable field outreach. Influence and align multiple stakeholders within partner organizations to move from interest to action to consistent referral behavior. Build credibility and trust through consistent presence, consultative conversations, and value-based engagement. Long-Term Relationship Management Maintain the long-term engagement, and productivity of referral relationships. Proactively re-energize stalled relationships to maintain forward momentum over long sales cycles. Continuously reinforce Home Instead’s value proposition through outcomes, responsiveness, and reliability. Key Results: Referral Demand Growth Sustained growth in qualified referral inquiries from priority referral partners Increased referral share from the highest-impact accounts within the territory Successful reactivation of dormant or underperforming referral relationships Referral Quality & Conversion Referrals that consistently convert to scheduled care consultations and Starts of Care Effective partnership with intake and care teams to reduce referral friction and drop-off Execution Discipline & Reliability Consistent follow-through on commitments made to referral partners Demonstrated reliability, responsiveness, and loop closure across the portfolio Accurate and timely documentation of referral activity and insights in Salesforce Territory Judgment & Focus Clear evidence of prioritization, with time and effort concentrated on relationships that compound value Measurable impact driven by focus and tradeoff-making, not equal coverage We’re looking for you to bring: Experience in outside, field-based sales, specifically selling a service Experience in a quota-carrying role Experience in home care, healthcare, or a senior-related industry Strong verbal and written communication skills Demonstrated ability to use data to evaluate personal performance, identify gaps, and adapt outreach strategy to drive results. Comfort spending most time in the community and driving action-oriented conversations Comfort using required systems and tools (Salesforce, calendars, documents, Slack, etc.) Experience working in or knowledge of the Omaha market Nice to Have B2B experience developing referral relationships in healthcare or home care B2C experience conducting in-home or consultative sales conversations Existing network in home care, hospice, senior living, or social work Leadership Principles: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. GSD: Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward. Build Trust: Leaders are forthright and ethical. They openly seek the truth and the best path forward, communicating openly, honestly and respectfully. They willingly receive and give feedback. Leaders are not dogmatic - they welcome different perspectives, experiences and identities. #LI-AN1 [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8501157002) Business Development Advisor San Mateo, California, United States About the Role: As a Business Development Advisor for Honor in our Northern California market, you are the single-threaded owner of referral demand generation within your territory. This is an individual contributor (IC) role with full ownership of a defined referral portfolio. You build and grow durable, trust-based partnerships with healthcare and community referral sources that drive consistent, repeat client volume over time. Acting as a consultative partner, you help referrers understand Home Instead’s value proposition, align it to their mission, and simplify the process of referring clients. Success requires the ability to mobilize referral partners, create urgency, and sustain momentum across complex healthcare environments. While primarily accountable for referral demand generation, this role extends beyond traditional referral sales. Supporting in-home consultations, care starts, and occasional after-hours needs is an intentional part of strengthening referral relationships and building credibility with partners and families. Success requires flexibility, sound judgment, and resilience. You’ll be part of a mission-driven team in a high-demand sector, with unlimited earning potential through uncapped commissions in a meritocratic culture that rewards performance. This role requires ~75% travel in the field across our market that extends from San Mateo to Santa Clara over to Santa Cruz. Compensation includes base salary plus uncapped commission, with an expected OTE of $110,000. Role Responsibilities: Core Referral Ownership & Execution Own and grow a portfolio of referral relationships, including hospitals, skilled nursing facilities, rehab centers, senior living communities and other community partners. Execute all stages of the consultative sales process, including prospecting, cold calls, follow-ups, and developing tailored solutions based on client and referral needs. Actively mobilize referral partners by aligning Home Instead services to their patient/client needs, organizational goals, and care gaps. Create urgency and momentum by identifying referral opportunities, asking directly for referrals and removing friction in the referral process. Maintain disciplined CRM hygiene by tracking activity, outcomes and next steps. Use CRM data to diagnose performance gaps and refine outreach strategy Field-Based, Relationship-Driven Selling Spend ~75% of your time in the community executing purposeful, repeatable field outreach. Influence and align multiple stakeholders within partner organizations to move from interest to action to consistent referral behavior. Build credibility and trust through consistent presence, consultative conversations, and value-based engagement. Long-Term Relationship Management Maintain the long-term engagement, and productivity of referral relationships. Proactively re-energize stalled relationships to maintain forward momentum over long sales cycles. Continuously reinforce Home Instead’s value proposition through outcomes, responsiveness, and reliability. Key Results: Referral Demand Growth Sustained growth in qualified referral inquiries from priority referral partners Increased referral share from the highest-impact accounts within the territory Successful reactivation of dormant or underperforming referral relationships Referral Quality & Conversion Referrals that consistently convert to scheduled care consultations and Starts of Care Effective partnership with intake and care teams to reduce referral friction and drop-off Execution Discipline & Reliability Consistent follow-through on commitments made to referral partners Demonstrated reliability, responsiveness, and loop closure across the portfolio Accurate and timely documentation of referral activity and insights in Salesforce Territory Judgment & Focus Clear evidence of prioritization, with time and effort concentrated on relationships that compound value Measurable impact driven by focus and tradeoff-making, not equal coverage We’re looking for you to bring: Experience in outside, field-based sales, specifically selling a service Experience in a quota-carrying role Experience in home care, healthcare, or a senior-related industry Strong verbal and written communication skills Demonstrated ability to use data to evaluate personal performance, identify gaps, and adapt outreach strategy to drive results. Comfort spending most time in the community and driving action-oriented conversations Comfort using required systems and tools (Salesforce, calendars, documents, Slack, etc.) Experience working in or knowledge of the Northern California market Nice to Have B2B experience developing referral relationships in healthcare or home care B2C experience conducting in-home or consultative sales conversations Existing network in home care, hospice, senior living, or social work Leadership Principles: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. GSD: Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward. Build Trust: Leaders are forthright and ethical. They openly seek the truth and the best path forward, communicating openly, honestly and respectfully. They willingly receive and give feedback. Leaders are not dogmatic - they welcome different perspectives, experiences and identities. #LI-AN1 [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8501160002) Owned & Operated Territory Manager Fort Myers, Florida, United States [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8476270002) Territory Manager San Mateo, California, United States [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8482088002) Territory Manager Saint Charles, Missouri, United States [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8485945002) Business Development Advisor Omaha, Nebraska, United States [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8501157002) Business Development Advisor San Mateo, California, United States [Apply Now](https://www.honorcare.com/honor-careers/career/?jobID=8501160002) ## Be the change Learn more about our teams at Honor. \\ \\ Care Pros\\ \\ \\ Be treated like the professional you are.](https://www.honorcare.com/honor-careers/caregiver-jobs/) \\ \\ Engineers and Innovators\\ \\ \\ Solve big problems that impact millions.](https://www.honorcare.com/honor-careers/product-engineering-jobs/) \\ \\ Get to know us better\\ \\ \\ Learn why and how we’re changing aging.](https://www.honorcare.com/about-honor/)